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Privacy Policy

1. Introduction

Welcome to the privacy notice of Digital Health Private Limited ((hereinafter collectively referred to as "DHPL" "us" "we" or "our")). We are a digital solutions service provider, offering medical services to subscribers through our mobile application and website.
This Privacy Notice details the manner in which we collect, use and protect your Personal Information provided by you in the course of delivering our Services to you. This Privacy Notice applies regardless of the type of interface you use to access our Services.
We are committed to protecting your Personal information and your privacy. To ensure that you can make informed decisions and feel confident about sharing certain personal information with us, please read this Privacy notice to understand how we collect, process your Personal Information and for what purposes, and the choices you have concerning how your Personal Information is collected and used by us.
If any changes to this Privacy notice is made, we will notify you by including a "NEWLY UPDATED" label with the "PRIVACY NOTICE" link on our Services for 30 days after material changes are made.


2. Personal Information Collection

We collect information only as necessary and use for the intended purposes it was collected as stated at the time of collection. Information collected from you can be grouped together as follows:

  • Information about you, which includes name, addresses and telephone numbers, date of birth, gender, National Identity Card number and email addresses, passport number, nationality and country of residence.
  • Health information when making a booking to reserve an appointment with specific doctors. When you enrol to Health Vault service, we may collect personal health information to help you understand and manage your health data. Information collected are, not limited to, information relating to the doctors, dentists or other healthcare specialists, professionals, providers, or organizations (collectively, “healthcare providers”) you have visited, reasons for your visit, your dates of visit, your medical history, and health information (blood group, BMI, allergies etc.) you choose to share with the doctors.
  • Your payment information when payment are processed by the use of our Services we may capture information such as payment confirmation and billing information.
  • Information with regard to our Services you have taken. We may collect information in relation to our services used by you. This includes the doctors and hospitals you have selected when channelling and the information stored in the Health Vault service.
  • Our interactions with you, any interactions and correspondence between us such as calls, made through our call centre, interactions you have with our staff or representatives, posts that refer to us on social media and any interactions with us will be recorded.
  • Information that are collected via surveys, promotions or through marketing campaigns.
  • When you use our Services, we may collect technical information collected during your visits to our website or mobile applications such as cookies and other online identifiers. We use this information to verify that visitors meet the criteria required to process their requests and for reporting activity on our Services.

You may be given the opportunity to 'opt-out' of having any of the above Personal Information collected, processed or transferred by Digital Health. Consent can be withdrawn, i.e. ‘opt-out’, by contacting us through the below mentioned contact details. However, note this choice may affect your use of certain features or services.


3. How your information will be used

3.1 Purpose of collection and processing

We will process your personal information for the purpose stated at the time of collection. Such as:

  • To establish the contracted services you have enrolled for
  • To process the service you have enrolled and managing and administering your account
  • To communicate with you for customer support
  • To verify and validate your identity when required
  • To assist us in offering you a personalized experience or otherwise tailor product and service offerings to you.
  • To communicate to you for marketing and promotional purposes of our products and services.
  • To administer campaigns or contests conducted by us when you choose to participate in them.
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To improve our products and services.
  • To assist in responding to your complaints or feedback
  • To ensure safety and security of our services
  • To comply with legal process or laws of the land

The above is not an exhaustive list and additional information can be facilitated upon request.

3.2 Our Services

We may use service providers to help us provide the required services. The information that you have provided will only be disclosed to the doctors and healthcare providers that you choose to disclose with. We use personal information to complete transactions and fulfil requests for our services. For example, we collect your personal information when making a booking to reserve an appointment with specific doctors.
When you enrol to Health Vault service, we may collect personal health information to help you understand and manage your health data. You will be able to view the personal health information, which you have provided by logging into your account. The Health Vault services which Digital Health offers lets you collect, edit, update, and store your personal health information online. The service allows you to access your stored health records.

3.3 Disclosure

We may have to share with the parties listed below for the purposes specified in ‘Purpose of collection and processing’:

  • To any party, in compliance with legal and regulatory requirements;
  • To relevant security or law enforcement agencies, provided a valid court order or an authorised legal request is submitted to us, for prevention / detection of crime or prosecution of such offenders;
  • Upon request of government institution, agencies or authorities;
  • To any party for the performance of Digital Health’s services to customers;
  • To any party that act as Digital Health's payment channels, including but not limited to, where applicable to validate your information, as and when required;
  • In the event that Digital Health, any division or Service undergoes re-organization or are sold to a third party, in which any of your Personal Information we hold may be transferred to the re-organized entity or third party subject to the principles in this Privacy Policy; and
  • To protect Digital Health’s vital interests.

We require all of our third parties to protect your personal information in adherence to local legal regulations and for specified purposes.

3.4 Security

We take responsibility to safeguard the confidentiality and security of your personal information including reasonable technical, administrative, and physical measures. When your personal information is shared, we will take a reasonable approach to prevent the unauthorized use and disclosure of personal information.
Please note, however, that while we attempt to safeguard your personal information, no method of transmitting or storing electronic information is ever completely secure, and thus we make no warranty, express, implied, or otherwise, that your information will never be accessed, used or released in a manner that is inconsistent with this Privacy Notice.
We do not accept any responsibility whatsoever for any unauthorized access or loss of Personal Information that is beyond our control.


4. Notice

We provide access to our Privacy Notice by:

  • Linking to it throughout our websites
  • Referencing it in our Terms and Conditions
  • Incorporating it into our contracts, agreements, and other documents as necessary or appropriate

5. Retention

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.


6. Contact

You have the right to verify and access Personal Information held us about you and correct any inaccuracies.
You have the right to ask us not to process your Personal Information for direct marketing purposes. You can exercise your right to prevent such processing by indicating that you do not consent to direct marketing at the point at which we collect your Personal Information.
We will take reasonable steps to ensure that your Personal Information is accurate. To help us do this, please notify us of any changes to your Personal Information.
If you have questions or concerns about our privacy practices, you can contact us via privacy@doc.lk
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