FAQ

1. What is Doc990?

Doc990 is a service that offers convenient booking facilities for Doctor Appointments at leading hospitals in Sri Lanka, Now you can attend to your health requirements and channel over 1000 specialists with Doc 990

2. What hospitals are available with Doc990?

  • Arogya Hospital
  • Asiri Medical Hospital
  • Asiri Surgical Hospital
  • Asiri Central Hospital
  • Blue Cross Medical Centre
  • Ceylinco Healthcare Centre
  • Durdans Hospital
  • Kandy Private Hospital
  • Nawaloka Hospital - Colombo
  • Nawaloka Hospital - Negombo
  • New Philip hospitals
  • Ninewells Hospital
  • Pannipititya Private Hospital
  • People’s Hospital Mahabage
  • Royal Hospital
  • Singhe Hospital Ratnapura
  • Singhe Channeling Center- Ja Ela
  • Union Hospital Malabe

3. How can I use the Doctor booking service through Doc990?

  • Call 990 from any mobile network or Dialog CDMA Phone to channel your doctor.
  • Visit www.doc.lk
  • Download the “Doc990” mobile app from Google play store or App Store.
  • Any Dialog Customer Care Centres island wide, any Softlogic outlets island wide, Union Chemist Pharmacy-Union Place / Deans Road / Alfred Place, Check & Cure Collection Centre and George Goonarathne outlets. (Nugegoda- Old/ Nugegoda New/ Rajagiriya/ Thalawathugoda)

4. How do I download Doc990 Mobile Application?

    “Doc990” Mobile Application can be downloaded via Google play store or App store.

5. How do I search a doctor using Doc990?

3 Easy steps to search a doctor at your convenience

  • Step 1: Type the first few letters of doctor’s name and search
  • Or
  • Step 2: Select the available hospital and search
  • Or
  • Step 3: Select the specialization and search

6. How do I book an appointment with a doctor?

  • Select the required session of the doctor, and enter the patient details and select the preferred payment method and proceed.

7. How do I know that the doctor appointment has been successful?

Once you proceed with the payment you will receive a confirmation SMS including below details to your mobile from Doc990.

Ref No: xxxxxxxx
Doctor: Doctor Name
No: Appointment Number
Hospital: Hospital Name
Date: Session Date
Time: Session Time (Time may vary according to doctor's arrival time)

No refund. No cancellations!

8. What are the booking charges?

  • For Hospitals located in Colombo Suburbs : Rs.275 inclusive of taxes
  • For Hospitals located Outside Colombo : Rs.99 inclusive of taxes
  • Hospital fee and Doctor Fee may vary according to the Doctor and the Hospital

9. What are the payment options available via web site?

Web site

  • Add to bill (Charge will be added to your mobile Bill for any Airtel, Dialog / Dialog CDMA, Etisalat or Hutch connections) *When using a prepaid mobile account for the payment, make sure that sufficient balance is available in the prepaid account.
  • Any Credit/Debit card - Visa, Master card or AMEX card is accepted.
  • Via eZ Cash
  • Via Sampath Vishwa

990 Call Center

  • Add to bill (Charge will be added to your mobile Bill for any Airtel, Dialog / Dialog CDMA, Etisalat or Hutch connections) *When using a prepaid mobile account for the payment, make sure that sufficient balance is available in the prepaid account including the call charges.

Dialog Arcades

  • Cash

Softlogic / Union Chemist / Check & Cure / George Goonarathne Outlets

  • Cash & Card Payments

10. If I misplaced or deleted the SMS, how can I get the SMS?

  • Call 0117990990 to get the SMS resent free of charge

11. Whom Should I call for inquiries?

  • You can send an email to service@doc.lk
  • Call 0117990990
  • If you have made the appointment via 990 call center / Add to bill option via web site, please call respective mobile operator via 990 to inquire the details.

12. How do I make a suggestion about Doc 990 service?

You can send your valuable suggestions to service@doc.lk

Contact Us

WHAT IS A PHN?

1. What is a PHN?

PHN stands for Personal Health Number. The Ministry of Health, Sri Lanka introduced the PHN for people seeking services from healthcare providers. Issuance of PHNs is carried out by institutions under the supervision of the Ministry of Health. It is a number with 11 digits. The first 4 digits represent the issuing authority. The prefix 0990 represents all PHNs issued by Digital Health Private Limited (DHPL). This assures that no two persons will have the same PHN.

2. How do I get a PHN?

A PHN is issued by authorized institutions which are named by the Ministry of Health, Sri Lanka. Those institutions are called POI (Point of Issue institutions). They are typically key establishments that interact with the healthcare sector. The Ministry of Health has granted POI rights to DHPL (Digital Health Private Limited) to issue PHN for all customers that interact through various current and future healthcare products. It is issued to a person at the first instance he or she is interacting with a healthcare provider. The healthcare provider is attached to a POI establishment which will issue the PHN to that person.

3. How do I benefit from having a PHN?

There are many benefits a person can have by having a PHN.

  • All your bookings with Doc990 will be listed under your PHN. Therefore, when you want to consult your doctor again, you will just have to click on the Rebook button to make a new appointment.
  • All payments that are being made by a person will be tracked by the PHN and hence the healthcare providers will be able to provide various discounts to customers.