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FAQ

1. What is Doc990?

Doc990 is a service that offers convenient booking facilities for Doctor Appointments at leading hospitals in Sri Lanka, Now you can attend to your health requirements and channel over 1000 specialists with Doc 990

2. What hospitals are available with Doc990?

3. How can I use the Doctor booking service through Doc990?

  • Call 990 from any mobile network or Dialog CDMA or Lanka Bell CDMA Phone to channel your doctor.
  • Visit www.doc.lk
  • Download the “Doc990” mobile app from Google play store or App Store.
  • Any Dialog Customer Care Centres island wide, any Softlogic outlets island wide, Union Chemist Outlets, Check & Cure Collection Centre and George Goonarathne outlets. (Nugegoda- Old/ Nugegoda New/ Rajagiriya/ Thalawathugoda)

4. How do I download Doc990 Mobile Application?

    “Doc990” Mobile Application can be downloaded via Google play store or App store.

5. How do I search a doctor using Doc990?

3 Easy steps to search a doctor at your convenience

  • Step 1: Type the doctor’s name and search
  • Or
  • Step 2: Select the available hospital and search
  • Or
  • Step 3: Select the specialization and search

6. How do I book an appointment with a doctor?

  • Select the required session of the doctor, and enter the patient details and select the preferred payment method and proceed. You have 5 minutes to complete the transaction.

7. How do I know that the doctor appointment has been successful?

Once you proceed with the payment you will receive a confirmation SMS including below details to your mobile from Doc990.

Ref No: xxxxxxxx
Doctor: Doctor Name
No: Appointment Number
Hospital: Hospital Name
Date: Session Date
Time: Session Time (Time may vary according to doctor's arrival time)

No refund. No cancellations!

8. What are the booking charges?

  • For Hospitals located in Colombo Suburbs : Rs.275 inclusive of taxes
  • For Hospitals located Outside Colombo : Rs.99 inclusive of taxes
  • Hospital fee and Doctor Fee may vary according to the Doctor and the Hospital

9. What are the payment options available via web site?

Web site

  • Add to bill (Charge will be added to your mobile Bill for any Airtel, Dialog / Dialog CDMA, Lanka Bell CDMA, Etisalat or Hutch connections) *When using a prepaid mobile account for the payment, make sure that sufficient balance is available in the prepaid account.
  • Any Credit/Debit card - Visa, Master card or AMEX card is accepted.
  • Via eZ Cash
  • Via Sampath Vishwa
  • Via Genie

990 Call Center

  • Add to bill (Charge will be added to your mobile Bill for any Airtel, Dialog / Dialog CDMA, Lanka Bell CDMA , Etisalat , Mobitel or Hutch connections) *When using a prepaid mobile account for the payment, make sure that sufficient balance is available in the prepaid account including the call charges.

Dialog Arcades

  • Cash

Softlogic / Union Chemist / Check & Cure / George Goonarathne Outlets

  • Cash & Card Payments

10. If I misplaced or deleted the SMS, how can I get the SMS?

  • Call 0117990990 to get the SMS resent free of charge

11. Whom Should I call for inquiries?

  • You can send an email to service@doc.lk
  • Call 0117990990
  • If you have made the appointment via 990 call center / Add to bill option via web site, please call respective mobile operator via 990 to inquire the details.

12. How do I make a suggestion about Doc 990 service?

You can send your valuable suggestions to service@doc.lk

13. What is Doc990 user registration?

As a Doc990 user, we provide you with a separate user login to help you use our services with added benefits.

14. Do I have to pay any yearly subscription fee or a one-time payment to get registered?

Not at all, the registration is provided free of charge. We want to make empowering you with our services to be a convenient and affordable process as much possible. Please feel FREE to register with Doc990.

15. Do I have to register my family members and loved ones separately and maintain multiple accounts?

Not at all, you can create a single account and add family members and loved ones to your profile and maintain their information linked to your profile. When you are making a Doc990 booking on their behalf, you can select their name and have the booking under their name. All the information will be tracked through a single login. This feature greatly simplifies the process of maintaining health records for you.

16. What are the benefits that I get by registering with Doc990?

  • Doc990 helps you make an appointment with your doctor. But we do not stop there. Our aim is to help you get your healthcare needs fulfilled easily. In doing so, we are coming up with a range of digital healthcare products that will keep track of the details related to your doctor visits, the medicines your doctor have prescribed and much more.
  • You can easily keep track of all your doctor bookings by completing the registration and having a customer account. Registered users can make bookings and re-bookings at Doc990 faster.
  • Also, when you register, you can enjoy the perks provided by Doc990 to our regular customers and save money on booking charges.

17. I am a registered customer of Doc990 service with a PHN login, Do I have to register again?

Yes. We have introduced the new registration process hoping to provide an enhanced service to our customers. To enjoy these new services, we urge you to re-register, as you will get more benefits through your new user profile. We have already informed our loyal customers with user profiles to kindly re-register. If you have not received an email or SMS from us, please write to us at service@doc.lk to get more information regarding re-registration.

18. What are the digital healthcare products that Doc990 currently have to offer?

  • My Health Records is our new product, which aims to help you maintain a personal health record. It will help you track your health and wellbeing by tracking weight, height, dietary preferences, allergies, lab results and much more.
  • Medicine to Your Doorstep is a FREE service to Doc990 users which we bring in partnership with HealthNet International (Pvt) Ltd. It will help you get the medicines your doctor prescribed, with no hassle at all, directly to your home with FREE delivery. For more information, please see https://www.doc.lk/healthnet
  • Healthcare to Your Doorstep, brought to you by Doc990 in partnership with Certis Lanka, aimed at bringing you various healthcare services, such as, Doctor on Call, Patient Transportation, Mobile Investigation and Physiotherapy services to wherever you are. To get these services, please go to https://www.doc.lk/certis

19. Are these services only available through web?

No. To serve you better we have provided apps for both Android and iOS based smartphones. All these apps can be installed Free of Charge from Google Play for Android devices and Apple App Store for iOS devices.

20. How secure are the health information that I store in My Health Records?

We take the security of health information seriously!! Therefore, we have taken measures to store personal health information in secured servers that can only be accessed upon providing proper authorization credentials.

21. What about health information of my family member’s and loved ones?

The health information which includes doctor visits, prescriptions, etc can be linked to your profile. All their information can be tracked through a single login.

22. What is H-Card?

H-Card is a Doc990 digital card which includes your personal information for quick viewing.

23. What is a PHN?

PHN stands for Personal Health Number. The Ministry of Health, Sri Lanka introduced the PHN for people seeking services from healthcare providers. Issuance of PHNs is carried out by institutions under the supervision of the Ministry of Health. It is a number with 11 digits. The first 4 digits represent the issuing authority. The prefix 0990 represents all PHNs issued by Digital Health Private Limited (DHPL). This assures that no two persons will have the same PHN.

24. How do I get a PHN?

A PHN is issued by authorized institutions which are named by the Ministry of Health, Sri Lanka. Those institutions are called POI (Point of Issue institutions). They are typically key establishments that interact with the healthcare sector. The Ministry of Health has granted POI rights to DHPL (Digital Health Private Limited) to issue PHN for all customers that interact through various current and future healthcare products. It is issued to a person at the first instance he or she is interacting with a healthcare provider. The healthcare provider is attached to a POI establishment which will issue the PHN to that person.

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