Terms & Conditions

  • No refunds or cancellations will be made by Digital Health Pvt Ltd under any circumstances. In the event that the hospital or doctor changes, cancels or delays the appointment, the customer should contact the hospital for further information.
  • Please take the reference number with you when visiting the hospital and be present at the hospital at least 15 minutes before the appointment time.
  • Time shown here is an approximate time and subject to change depending on the time of arrival of the doctor and the time taken with each patient.
  • Digital Health Pvt Ltd shall not be liable or responsible in any manner whatsoever:
    • with regard to any aspect of the healthcare services provided by the hospitals, doctors and/or any other healthcare professionals channelled through doc.lk;
    • for any appointment cancellation by the hospital and/or respective medical consultant;
    • for refunds for no show by the customer; and
    • for any variation or change of any appointment for which a booking confirmation has been issued by doc.lk